Privacy policy
Privacy Policy
Last updated: 21 September 2026
This Privacy Policy explains how Mokoan & Myrtle collects, holds, uses and discloses personal information when you visit our website, purchase products or communicate with us.
1. Responsible Organisation
Mokoan & Myrtle
22 Egmont St
Benalla VIC 3672
Australia
Email: support@mokoanandmyrtle.com.au
Phone: +61 3 5762 4186
2. Applicable Privacy Requirements
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian privacy, direct-marketing and data-security requirements.
If an exemption or different requirement applies to a particular activity, we will nevertheless seek to handle personal information fairly, transparently and securely.
3. Accountability
We are responsible for personal information under our control. Privacy enquiries and complaints may be directed to support@mokoanandmyrtle.com.au.
4. Information We Collect
Depending on your interaction with us, we may collect:
- Your name, email address, telephone number and postal addresses;
- Order, delivery, return and refund information;
- Account credentials and preferences;
- Communications, enquiries, reviews and survey responses;
- Marketing preferences and consent records;
- Transaction references and limited payment information;
- Device, browser, IP address and website activity information; and
- Fraud-prevention, security and technical diagnostic information.
5. Payment Information
Payments are generally processed by third-party payment providers. We ordinarily receive transaction status, payment method type and a transaction reference rather than complete card information. Payment providers handle information under their own privacy policies and security obligations.
6. Automatic Collection
Our website and service providers may automatically collect IP addresses, device identifiers, browser details, referring pages, visited pages and interaction data using cookies, pixels, logs and similar technologies.
7. Purposes of Collection and Use
We may use personal information to:
- Process payments, orders, deliveries, returns and refunds;
- Provide customer service and respond to enquiries;
- Maintain accounts and preferences;
- Detect fraud, misuse and security threats;
- Operate, measure and improve our website and products;
- Send marketing where permitted;
- Maintain business, taxation and transaction records;
- Comply with legal obligations and lawful requests; and
- Establish, exercise or defend legal claims.
8. Consent
Where consent is required, we will seek it through an appropriate notice or affirmative choice. Consent may be express or implied where permitted by law and reasonable in the circumstances.
9. Withdrawing Consent
You may withdraw consent for future optional processing by contacting us or using an available unsubscribe or preference tool. Withdrawal does not affect prior lawful processing and may not apply where processing is required to complete a transaction or comply with law.
10. Collection Limitation
We seek to collect only information reasonably necessary for our functions and activities. Where lawful and practicable, you may interact with us anonymously or using a pseudonym, although this may not be possible for orders and deliveries.
11. Disclosure to Service Providers
We may disclose necessary personal information to:
- E-commerce, hosting and information-technology providers;
- Payment processors, banks and fraud-prevention providers;
- Warehouses, fulfilment providers and delivery carriers;
- Email, customer-support, analytics and marketing providers;
- Professional advisers, auditors and insurers;
- Government bodies, regulators and courts where required; and
- A successor or purchaser involved in a lawful business transaction.
12. Overseas Processing and Disclosure
Some service providers may store or process information outside Australia. Countries may vary according to the providers used. Where Australian privacy law applies, we will take reasonable steps required by law before disclosing personal information to an overseas recipient.
Contact us for current information about known overseas disclosures relevant to your information.
13. Cookies
We use necessary cookies to provide website functions such as shopping carts, checkout and security. Subject to applicable requirements, we may also use analytics, personalisation and advertising cookies.
You may manage cookies through the website's consent tool or your browser. Disabling necessary cookies may affect website operation.
14. Marketing Communications
We may send electronic marketing where permitted by the Spam Act 2003 (Cth) and other applicable requirements. Marketing messages will identify the sender and provide a functional unsubscribe method.
We will action unsubscribe requests within the period required by law. Transactional communications concerning an order may continue.
15. Retention
We retain personal information only for as long as reasonably necessary for the relevant purpose, including order fulfilment, customer support, taxation, accounting, fraud prevention, dispute handling and compliance with legal retention periods.
When information is no longer required, we will take reasonable steps to destroy it or permanently de-identify it, subject to lawful retention obligations.
16. Security Safeguards
We use reasonable technical and organisational safeguards intended to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. No transmission or storage system can be guaranteed completely secure.
17. Data Incidents
We assess suspected data incidents and take containment and remediation steps. Where the Notifiable Data Breaches scheme applies, we will notify the Office of the Australian Information Commissioner and affected individuals when legally required.
18. Accuracy
We take reasonable steps to keep personal information accurate, complete and current. You should notify us when your contact or account information changes.
19. Access and Correction
You may request access to or correction of personal information we hold about you. We may need to verify your identity. We will respond within a reasonable time and provide reasons where access or correction is lawfully refused.
20. Privacy Complaints
Send a complaint to support@mokoanandmyrtle.com.au with sufficient details for investigation. We will acknowledge and investigate the complaint within a reasonable period.
If you are dissatisfied and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.
21. Children's Privacy
Our store is not directed to children who cannot lawfully enter into the relevant transaction. If you believe a child has provided personal information without appropriate authority, contact us.
22. Legal Requests
We may preserve or disclose information where reasonably necessary to comply with law, respond to lawful government or court requests, protect legal rights or address fraud and security concerns.
23. Changes to This Policy
We may update this policy to reflect operational, technological or legal changes. The updated policy will display a revised date. Material changes will be communicated where required.
24. Contact
Mokoan & Myrtle
22 Egmont St
Benalla VIC 3672
Australia
Email: support@mokoanandmyrtle.com.au
Phone: +61 3 5762 4186