Contact Information

Last updated: 21 September 2026

1. Customer Support

Email: support@mokoanandmyrtle.com.au
Phone: +61 3 5762 4186
Hours: Monday to Friday, 9:00 AM to 5:00 PM AEST/AEDT, excluding Australian national and Victorian public holidays

2. Returns and Refunds

Returns email: returns@mokoanandmyrtle.com.au

Contact us before sending a return so that we can provide instructions and the appropriate return reference.

3. Privacy Requests

Privacy enquiries, access requests, correction requests and privacy complaints may be sent to support@mokoanandmyrtle.com.au.

4. Business Address

Mokoan & Myrtle
22 Egmont St
Benalla VIC 3672
Australia

5. Return Address

Mokoan & Myrtle
22 Egmont St
Benalla VIC 3672
Australia

Please obtain return instructions before posting a product.

6. Response Times

We aim to acknowledge ordinary customer enquiries within two business days. Carrier investigations, payment enquiries and complex privacy or consumer-law matters may take longer.

7. Order Support Information

When contacting us about an order, include your name, order number, email address used at checkout and a concise description of the issue. Do not email complete payment-card details.

8. Legal and Compliance Contact

Legal notices and compliance enquiries may be sent to support@mokoanandmyrtle.com.au or delivered to the business address above.

9. Consumer Assistance

If we cannot resolve a consumer dispute, Victorian consumers may seek information or assistance from Consumer Affairs Victoria. Information is available at www.consumer.vic.gov.au.

Consumer issues may also be reported to the Australian Competition and Consumer Commission through www.accc.gov.au. The ACCC does not ordinarily resolve individual disputes.

10. Privacy Regulator

Where the Privacy Act 1988 applies, eligible privacy complaints may be made to the Office of the Australian Information Commissioner through www.oaic.gov.au.

11. Primary Contact

Mokoan & Myrtle
22 Egmont St
Benalla VIC 3672
Australia
Email: support@mokoanandmyrtle.com.au
Phone: +61 3 5762 4186