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SHOPMYRTLE CUSTOMER CARE
How Can We Help You?
Need assistance with an order, delivery or product enquiry? Our customer support team is here to help.
We're Here to Help
At ShopMyrtle, we want every shopping experience to be simple and convenient. Contact us using the form and our team will review your enquiry.
Order Assistance
Questions about an existing order?
Include your order number so we can
locate your purchase.
Shipping & Delivery
Need help with tracking, shipping
options or delivery updates?
We're happy to assist.
Returns & Refunds
Contact us for assistance with
return requests and our applicable
refund policy.
Product Enquiries
Have a question before purchasing?
Send us a message for assistance.
Send Us a Message
Complete the form below and our support team will get back to you.
Frequently Asked Questions
How can I track my order?
If tracking information is available, you can find it in your shipping confirmation email. If you need help, contact our support team with your order number.
How long does delivery take?
Delivery times depend on your country, selected shipping method and destination. Please refer to the shipping estimates shown during checkout.
Can I request a return or refund?
Yes. Contact our support team with your order details. Requests are reviewed in accordance with our return policy and applicable consumer protection laws.
What if I received the wrong item?
Please contact our support team with your order number and photos of the item and packaging. We will investigate and help resolve the issue.
How can I contact ShopMyrtle?
Complete the contact form above and our customer support team will review your message.